FAQ
For any questions or concerns before or after your purchase, please send us a message at kwerkeco.info@gmail.com and we will be happy to assist!
Where are you located?
Bothell, WA
Which shipping carriers do you use?
For USA we ship with the post office (USPS) Priority Mail and UPS. The shipping rates are calculated at checkout. For Canada we use USPS or UPS and the shipping rates are calculated at checkout.
Where do you ship to?
Currently shipping in the US and Canada.
How long does it take to ship my order?
Orders are typically processed and shipped within 2-4 business days. You’ll receive a tracking number as soon as your package is on its way.
Stolen packages, wrong address entered, delivered to wrong address:
Please be sure to ship your candles to a reliable address that doesn't have frequent delivery issues. If USPS/UPS fails to deliver your package correctly or if your package is stolen, 'kwerkē isn’t responsible and you will need to file a claim with USPS/UPS for a full refund.
What if my order arrives broken or damaged?
If this happens, we've got you covered. Please email us a photo of the following ASAP:
- a photo of the damaged item up close
- a photo of the box, showing all packaging used to protect the item
- a photo of the shipping label on the box
Please send your email to kwerkeco.info@gmail.com